Refund policy

AFLEET Return Policy

We offer a 7-day return policy, meaning you have 7 days from the date you receive your item to request a return. To start a return, please contact us at info@afleet.store for assistance.

Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:

  • In its original condition: unworn, unused, with tags, and in its original packaging.
  • Proof of purchase: receipt or order confirmation required.

Items sent back without prior authorization will not be accepted.

How to Return an Item
If your return is approved, we will provide instructions on where and how to send your package.

Return Shipping Fees:

  • Customer Responsibility: A return shipping fee of £4.50 applies for all returns, except in cases where the return is due to an error on our part.
  • Our Responsibility: If your item is defective, damaged, or incorrect, we will cover the return shipping costs.

Non-Returnable Items
Certain items are not eligible for returns, including:

  • Custom products (e.g., personalized items)
  • Undergarments, socks, and skull caps (for hygiene reasons)
  • Sale items and gift cards

If you are unsure whether your item qualifies for a return, please email us at info@afleet.store.

Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong item, contact us immediately at info@afleet.store. We will resolve the issue promptly.

Exchanges
We do not offer direct exchanges as stock is very limited.

European Union 14-Day Cooling-Off Period
If your order was shipped to the EU, you are entitled to a 14-day cancellation or return period, starting from the day you receive your order. Items must meet the same eligibility criteria outlined above.

Note:

  • Return shipping will be covered by AFLEET for defective or incorrect items.
  • If you are returning due to a change of mind, you are responsible for covering return shipping costs.

Refunds
Once your return is received and inspected, we will notify you of its approval or rejection.

  • Approved refunds will be processed to your original payment method within 10 business days.
  • Please note: Your bank or credit card provider may take additional time to process and post the refund to your account.

If you have not received your refund within 15 business days of approval, please contact us at info@afleet.store.